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No-one seemed to know where the boat was located; even the people in the museum shop didn't know where "Ufer 1" was! We were told we needed to confirm 24hrs. in advance, but when we called we were told that wasn't necessary. And when we got back, no-one could tell us where to go for the dinner! The dinner was at one end of the palace and the concert at the other - a long walk. But the rest of the experience was fine.
Our Berlin tour was enjoyable and informative even though it was 90 degrees! Our bus had a canopy which shielded passengers from the sun. We were on the traditional tour which covered the sights we had on our sightseeing list and when we hopped off, there were no long waits getting back on the bus.